1. You bombard us at the front door before the office has opened or before we’ve even settled in and set-up for the day. Your rent/complaint/work order can wait another few minutes.
2. You don’t own a plunger… and you’re the 50th call in a week with an overflowing toilet. No, we will not replace your carpet that is now covered in your family’s feces and no we will not pay for a carpet cleaning.
Most of our residents have never heard of a plunger, lest of all have bought one. They look a little like this, for future reference.
3. You expect to have your late fees waived EVERY month. Pay your rent on time and you won’t have to hear us tell you “no” every month.
4. You expect every exception to be made for you. You’re nothing special. Don’t flatter yourself. Same rules and policies apply to you.
5. You come in looking for an apartment on the first of the month. Common sense dictates that rent is due on the first of the month and is, therefore, one of the busiest days of the month for an apartment community.
6. You get upset and start muttering obscenities under your breath when we don’t offer to show you an apartment on the first of the month. Please explain to me why we would shut the front office down to take you on a tour for an apartment you’re probably not going to lease?
7. We find bed bugs in your apartment, after you move in, and then you tell us you didn’t bring them in with you? Our pest control professional would say otherwise – ever heard the term “pre move-in inspection”? Expect a $350 charge to be placed onto your account.
8. You’ve lost your pool key and say you never received one at move-in to avoid the $25 replacement charge. Sorry, not sorry. Your hard file with the copy of the keys you received at move-in says otherwise.
9. You don’t live on property and don’t know anyone on property and still have the gall to come into my office and ask if you can use the pool? No; get out of my office.
10. You don’t live on property, don’t know anyone on property and come into my front office to get water. I’m sorry, do we look like a 7-11?
How leasing consultants feel when dealing when residents and prospective residents on a daily basis. We’re nothing but glorified babysitters.
11. There’s a sign on the door. You read it and then decide to ignore it and then proceed to bang on my door and call the office incessantly in hopes of getting a response. Contrary to your popular belief, we get a lunch.
12. We have three floor plans and you want to see every one of them. No, I will not show them all to you.
13. We open at 1:00 pm on Sundays. You come in on a Sunday, yelling at me that you’ve been calling since 8:00 am to get your rent total. What part of “our hours are posted online and at the door” do you not understand?
14. When you moved in, you rushed me through the lease because you wanted to start moving. Now, you’ve received a lease violation on your door for failure to adhere to the lease and it’s my problem because it “made you mad”? Ha! Not my problem.
15. You complain that you don’t like your appliances because they look old. You complain you don’t like your counter tops because they look old. You complain your upstairs neighbor with the three kids are too loud. You complain your next door neighbor watches TV too loudly. What part of YOU LIVE IN AN APARTMENT do you not understand?
16. We hate noise complaints and you make too many.
Seriously. How leasing agents feel on a daily basis.
17. You come in, looking for a two-bedroom apartment with all the bells and whistles and expect the rent to be less than $700. When I tell you they run for about $150 more than your asking price, you still ask to see the apartment. No. Quit wasting our time.
18. We towed your vehicle and you came into the front office, screaming at us that we towed your vehicle. Unless I’m mistaken, you’re not blind and we posted three notices on your vehicle, asking you to move it. You were given THREE chances and you expect us to pay the tow bill? So sad.
19. Every month, you are one of 200+ units that comes into our office complaining about the price of your water, trash and sewer bill. Quit complaining. Try living in a house.
20. Your maintenance request is not an emergency. Your toilet is clogged? Well, good thing you have another toilet and stores carry a thing called a plunger.
Here’s that picture of a plunger again, in case you forgot already.
Thank you for reading! Part 2 coming soon!
Blue-Eyed Rockabella 